Terms and Conditions

Please read the following before booking

Credit card fees between 1.5% - 2.5% apply to all deposits and payments. 

Rates are non-commissionable | Check in time is after 2pm & Checkout is by 10am 

Check in/Payment: One guest must provide a credit card at time of check in. A pre authorisation of $100 bond plus total accommodation amount will be taken on arrival. Should you have no incidentals to pay at checkout time, be aware that your bank may not release the frozen funds from your credit limit for up to 3 -10 days. Please ensure that you have sufficient funds when using your card, as this is the guest’s responsibility to be able to cover full payment. 

Cancellation or changes to bookings outside stipulated times will incur your first night accommodation being charged in full, unless you have booked a Summer Special, Easter Special, Daily Deals, Event Rates or Packages then the full amount will be forfeited. 

All rates are based on 2 Adults and where rooms can accommodate children they must be 15 years and under for the listed price, otherwise additional fees apply. Not all rooms can accommodate children so please read room inclusions carefully as room types will not be changed on arrival due to price variances. 

Guest Registration: All guests staying in the room are required to register at check in time. Non registered guests are not permitted in rooms.

Age: You must be at least 18 years of age to make a booking of any accommodation displayed on our website Suites: All Guests staying in King Suites and Spa Suites must be 18 years of over, no children allowed. 

 Photo ID: In addition, to eliminate identity fraud, the accommodation provider will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the accommodation provider to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. This identification information may be supplied to us by the accommodation provider.

Licensing Laws: As we are attached to a license leagues club all guests are required to sign in as a social member and only guests over 18 years are permitted through our Club doors without an adult. Children under 18 years must be accompanied by a parent or guardian into the Club and are only permitted in our dining areas. NOTE: If you have been barred from The Wests Group properties and book via an online site you will not be permitted to stay and your deposit forfeited. 

Parking: Limited on site Hotel car parking is available but we have additional car parking available in our main Club car park, one car only per room is permitted in the Hotel car park. 

Hotel Standards: Our Hotel is completely “NON SMOKING”, this includes on balconies. Any evidence of smoking will incur a $400 fee that will be automatically charged to your credit card. 

No Pets allowed (Guide Dogs permitted) 

We endorse a “No Party Rule” so all guests enjoy a comfortable stay. 

Email Opt Out: All information submitted by you to manage and deliver the service you require is kept secure according to our Privacy Policy. We do not disclose personal information to any other person or business. By continuing with this booking, you are authorising the promoters to contact you by mail, email or sms from time to time with information and promotions pertaining to The Wests Group Australia. For more information on our Privacy Policy visit www.westsnewcastle.com.au or ask for a copy at the Hotel reception. Your consent may be withdrawn at any time by notice to the Hotel.